Jobs

Note – In addition to these functions, employees are required to carry out such duties as may reasonably be required.

• To lead and manage the service in accordance with legislation, CQC regulations, best practice guidance, company policies and contractual requirements.
• To ensure the delivery of safe, effective, caring, responsive and well-led services that meet the needs of service users.
• To provide leadership, management oversight and quality assurance across all aspects of the service.

The Registered Manager's responsibilities include but are not limited to the following:

• Hold overall responsibility for the day-to-day management of the service.
• Ensure compliance with CQC regulations, Fundamental Standards and other relevant legislation.
• Lead on safeguarding, incident management, complaints, risk management and service improvement.
• Ensure robust care planning, assessments, reviews and quality monitoring systems are in place.
• Manage staffing levels, recruitment, induction, supervision, appraisal and performance management.
• Promote a positive, person-centred culture throughout the service.
• Monitor service performance, audits, outcomes and action plans.
• Maintain effective relationships with commissioners, professionals, families and external stakeholders.
• Ensure records are accurate, confidential and maintained in line with legal and organisational requirements.
• Oversee budgets, resources and operational efficiency in line with business objectives.

• Work in partnership with directors, senior staff, professionals and outside agencies.
• Maintain effective communication with service users and their families.
• Build a culture of teamwork, openness and accountability.
• Promote multidisciplinary collaboration to improve outcomes.

Other duties and responsibilities to be undertaken may include any (or all) of the items in the following list:

• Act as a role model for excellent practice and professional conduct.
• Promote the vision, values and reputation of the service.
• Lead by example in quality, compliance and compassionate leadership.
• Encourage innovation, reflective practice and service improvement.

• Maintain up-to-date knowledge of CQC requirements, legislation and best practice.
• Undertake continuing professional development relevant to the role.
• Complete all statutory and mandatory training.
• Support the professional development of staff through supervision and mentoring.
• Work in line with all company policies, governance arrangements and quality systems.

The selections for essential and desirable have been left intentionally blank for you to determine these.

Note – In addition to these functions, employees are required to carry out such duties as may reasonably be required.

• To support the Registered Manager in the safe, effective and compliant running of the service.
• To assist with staff management, quality monitoring, care oversight and service delivery to ensure person-centred care is maintained.
• To deputise for the Registered Manager in their absence where required.

The Assistant Registered Manager's responsibilities include but are not limited to the following:

• Support the Registered Manager with the day-to-day operation of the service.
• Assist in ensuring compliance with CQC regulations, policies and procedures.
• Support with staff supervision, induction, rota oversight and performance management.
• Monitor care delivery and ensure care plans, risk assessments and reviews are current and effective.
• Conduct audits, spot checks and quality checks to support continuous improvement.
• Respond to incidents, concerns and complaints appropriately and escalate where needed.
• Support safeguarding processes and promote safe working practices.
• Build positive relationships with service users, relatives, professionals and commissioners.
• Assist with recruitment, onboarding and staff development.
• Deputise in the absence of the Registered Manager as delegated.

• Work closely with the Registered Manager and wider team to deliver high-quality care.
• Develop effective working relationships across the service.
• Liaise with professionals and outside agencies to support coordinated care.
• Support open communication and shared problem-solving.

Other duties and responsibilities to be undertaken may include any (or all) of the items in the following list:

• Be a role model for high standards of care and professionalism.
• Promote the values and objectives of the service.
• Encourage staff to follow best practice and company procedures.
• Demonstrate initiative, accountability and fairness.

• Develop understanding of regulatory requirements and service governance.
• Attend mandatory and role-specific training.
• Work toward qualifications appropriate to the role where required.
• Support the learning and development of staff.
• Maintain knowledge and practice in line with current standards.

The selections for essential and desirable have been left intentionally blank for you to determine these.

Note – In addition to these functions, employees are required to carry out such duties as may reasonably be required.

• To coordinate care delivery effectively to ensure service users receive safe, person-centred and responsive support.
• To organise rotas, allocate staff appropriately and ensure care visits or shifts are covered efficiently.
• To support communication between service users, families, staff and management to maintain continuity and quality of care.

The Care Coordinator's responsibilities include but are not limited to the following:

• Coordinate care staff rotas to ensure safe and effective service delivery.
• Match carers/support workers to service users based on needs, preferences and skills where possible.
• Liaise with service users, families and staff regarding schedules, changes and care delivery issues.
• Support the onboarding of new care packages and updates to existing arrangements.
• Ensure care plans, schedules and records are updated accurately on relevant systems.
• Respond promptly to absences, emergencies and changes in service needs.
• Escalate safeguarding, complaints, incidents or service concerns appropriately.
• Work with management to ensure continuity, quality and efficiency of care delivery.
• Maintain confidentiality and comply with data protection requirements.

• Develop effective working relationships with care staff, office staff and management.
• Communicate professionally with service users, relatives and external professionals.
• Work collaboratively to resolve rota gaps and operational issues.
• Support a positive and responsive team culture.

Other duties and responsibilities to be undertaken may include any (or all) of the items in the following list:

• Demonstrate professionalism and reliability at all times.
• Promote person-centred care through effective coordination.
• Be a positive point of contact for staff and service users.
• Support improvements in systems and processes.

• Attend mandatory training and service-specific training.
• Develop knowledge of care standards, safeguarding and service procedures.
• Maintain accurate knowledge of systems, scheduling and care coordination processes.
• Be open to feedback and continuous improvement.

The selections for essential and desirable have been left intentionally blank for you to determine these.

Note – In addition to these functions, employees are required to carry out such duties as may reasonably be required.

• To provide efficient administrative support to the service and ensure office systems, records and communications are maintained effectively.
• To support managers and staff with documentation, filing, correspondence, record-keeping and general office processes.
• To contribute to the smooth and professional operation of the service through accurate and timely administration.

The Office Administrator's responsibilities include but are not limited to the following:

• Provide day-to-day administrative support to managers and the wider team.
• Answer telephone calls, emails and other correspondence in a professional and timely manner.
• Maintain filing systems, databases and records accurately and confidentially.
• Support document preparation, meeting arrangements, minutes and general office organisation.
• Assist with staff records, onboarding paperwork, training records and compliance files.
• Support invoice processing, petty cash, purchase records or other basic financial administration where required.
• Ensure office supplies and resources are monitored and ordered as needed.
• Maintain confidentiality in relation to service users, staff and company information.
• Support the preparation of reports, audits and returns as directed by management.

• Build effective working relationships with managers, staff, service users and external contacts.
• Communicate clearly and professionally with internal and external stakeholders.
• Support teamwork and efficient information sharing.
• Respond helpfully to queries and requests.

Other duties and responsibilities to be undertaken may include any (or all) of the items in the following list:

• Present a professional image of the service at all times.
• Demonstrate reliability, discretion and attention to detail.
• Support a culture of organisation, responsiveness and continuous improvement.
• Be professional, polite and reasonable at all times.

• Attend mandatory training and any additional training required for the role.
• Maintain up-to-date knowledge of office procedures, confidentiality and data protection.
• Follow all relevant policies and procedures.
• Be open to feedback and development opportunities.

The selections for essential and desirable have been left intentionally blank for you to determine these.